Your shop,
looked after.
We host your WooCommerce shop, keep it up to date, back it up every night and check it for security problems every month. S$200 a month, or S$350 with an hour of changes done for you.
What's covered
Hosted in Singapore
Your shop lives on servers in Singapore that we manage ourselves, so the people hosting it are the people looking after it. Each shop gets its own walled-off space on the server.
Updates done for you
WordPress, WooCommerce and your plugins all need regular updates, and so does the server software underneath them. We do the lot, so the update notices in your dashboard stop being your problem.
A backup every night
Your shop is backed up every night, and the copies are stored away from the server it runs on. We keep 7 daily, 4 weekly and 6 monthly copies, so there is a recent one and older ones to go back to. If your shop breaks, we bring it back from one of those copies. That is part of the monthly price.
A security check every month
We check your shop's security every month and fix what we find. Some things can't wait that long. In October 2026 two critical flaws were made public in PHP, the language WordPress is written in. We patched every server we manage overnight, before our clients opened in the morning. You pay nothing extra for the fixes or for patches like that one.
Your changes made for you (S$350 package)
Tell us about the new product, the sale banner or the price change, and we make it for you. One hour of changes a month is included.
Pricing
What Store Care costs
Two packages, each at a fixed monthly price. The main difference is who makes the changes to your shop: you or us.
Store Care
S$200 / month
We host your shop, keep its software updated, back it up every night and check its security every month. You make your own changes in WooCommerce. When you would rather we made one, we charge by the hour and tell you the cost before we start.
Best for
Owners who are comfortable adding products and editing pages themselves
Store Care Plus
S$350 / month
Everything in the S$200 package, plus one hour of changes a month made for you, a monthly report, and your requests dealt with ahead of the queue.
Best for
Owners who would rather send a WhatsApp than log in
Moving your shop onto our servers is a one-off S$900 on either package. No GST is added to that or to the monthly price. There is no minimum term. Give us 30 days' notice to stop and you leave with a full copy of your shop.
A few good questions.
Which package do I need?
If you or your staff already add products and change prices yourselves, the S$200 package is enough. It covers the hosting, updates, backups and security checks. If changes keep waiting because nobody has the time to make them, take the S$350 package, which includes an hour of them every month, made by us.
What counts as a change?
The small jobs that come up when you run a shop: adding or editing a product, swapping a banner, changing a price. Larger work, such as a redesign or a new feature, does not fit into an hour, so we quote it separately before we start. The hour is for that month, and any of it you don't use does not carry over.
Do I pay extra when something goes wrong with my shop?
Usually not. If your shop breaks, we restore it from a backup. If the monthly check finds a security problem, we fix it. Both are part of the monthly price on either package. A restore takes your shop back to the last good backup, so anything added after that backup may not come back. Backups run every night, so that is normally no more than a day's worth. Two jobs are charged by the hour, and we tell you the cost before we start. The first is undoing something you, your staff or someone you hired did, such as a plugin that was installed or products that were deleted. The second is cleaning up a shop that was already hacked before it came to us. We check for that when we first look at your shop and quote it before the move.
Does my shop have to move to your servers?
Yes. The updates, backups and security checks all depend on us managing the server, so hosting is part of both packages. Moving your shop across is a one-off S$900, and we do the move for you.
Will my shop be offline during the move?
Yes, for up to an hour. First we copy your shop onto our servers and check that it all works there, while your current shop carries on selling. Then we take the shop offline for the final switch, so that no order is left behind on the old server. We do the switch at a quiet time agreed with you, and keep it as short as we can.
What do I do if my shop goes down?
WhatsApp or call us on 8883 8987. It is the same number for both, and the one to use outside office hours too.
My shop isn't on WooCommerce. Can you still look after it?
Not with Store Care, which covers WooCommerce shops only. If you are on another platform and want to move to WooCommerce, that is a rebuild, and we quote it separately.
Can you bring down my card fees?
Possibly. Our published rates for online payments are 2.8% + S$0.50 on local cards and 0.65% + S$0.30 on PayNow. Put those beside your last payment statement. If ours are lower and you want to switch, tell us when you get in touch. We switch your checkout over as part of the move, and the one-off S$900 covers it.
What happens if I stop?
The shop and its data are yours. Give us 30 days' notice and you leave with a full copy of both, ready to host wherever you like.
How we work
A look at your shop
Send us your shop's link. We check that it runs on WooCommerce and tell you which package fits. If we find the shop has already been hacked, we tell you and quote for the clean-up before the move. We reply within two business days.
The move
We move your shop onto our servers for you. This is the one-off S$900, and it covers moving your checkout onto our card rates if you want that. The final switch takes the shop offline for up to an hour, so we do it at a quiet time agreed with you. The shop and everything in it stay yours.
Every month
Backups run every night. Updates and the security check happen without you having to ask. On the S$350 package you also get your hour of changes and a monthly report.
When you need something
Email, WhatsApp or call us. You talk to the people doing the work, and on the S$350 package your request goes ahead of the queue.
Tell us what you’re working on.
A few lines is enough to start. Use the form, email or WhatsApp, whichever is easiest. We reply within two business days.